Hotel location not good and room interior not good

This place is clean and nice to stay but the owner is rude. I had informed them I work till late night and sleep during the day so when I put DND tag, please don't knock and wake me up but they woke me up almost everyday for room cleaning. I denied once or twice. But later again it happened...and I let them clean the room. But the housekeeper didn't even collect the garbage. What kind of cleaning it was. And the owner said, we know you are wokring till late night but we need to clean the rooms as after checkout, if the room is dirty, it becomes difficult to clean. So he was worried about that and not about keeping it clean when someone is staying in the room. They charge Rs. 40 for tea and tea was not so good. Inspite of telling, need ginger tea, I never found ginger. They have this policy of not letting the guests visit the people staying at the hotel but it's not mentioned anywhere online while booking and if anyone they find has come to meet you, they speak soo rudely as if the person did some crime by visiting the guest. The reception staff was rude except Parul. She is a sweet receptionist. Overall this hotel is ok to stay for a day or 2. But would not really recommend.

Except Room Cleanliness nothing was even average. Far Far from being termed as Fabulous in any respect. Had enquired parking since beginning from helpline number and even hotel all termed Yes. But there is no safe parking available with them , neither assistance given by them for parking. Only sentence being told us to park on road wherever u find space if any . No Lift service , a hard thing for senior citizen to climb three sets of stairs for room. No reception but only money collection booth . Even for any trivial room service like water bottle else tea at room we will have to remind again and again and would take not less than 20 min , but will disturb you at night for payment to settle of even one water bottle. Then also they do not have any funda of morning tea. For complimentary breakfast u will have to go on ground floor cafe which have got different entrance. For lunch and dinner a different place that is u will have to go a ground floor , then again climb first floor to have pathetic lunch or dinner . We had to stay 03 nights with 2 rooms for had booked online on good faith and had made advance payment . Even during check in when we reached hotel seeing reception which was not from any class to be termed as reception , low floor roof...Except Room Cleanliness nothing was even average. Far Far from being termed as Fabulous in any respect. Had enquired parking since beginning from helpline number and even hotel all termed Yes. But there is no safe parking available with them , neither assistance given by them for parking. Only sentence being told us to park on road wherever u find space if any . No Lift service , a hard thing for senior citizen to climb three sets of stairs for room. No reception but only money collection booth . Even for any trivial room service like water bottle else tea at room we will have to remind again and again and would take not less than 20 min , but will disturb you at night for payment to settle of even one water bottle. Then also they do not have any funda of morning tea. For complimentary breakfast u will have to go on ground floor cafe which have got different entrance. For lunch and dinner a different place that is u will have to go a ground floor , then again climb first floor to have pathetic lunch or dinner . We had to stay 03 nights with 2 rooms for had booked online on good faith and had made advance payment . Even during check in when we reached hotel seeing reception which was not from any class to be termed as reception , low floor roof , no adequate parking requested to reception as well as fab hotel help line number to cancel my booking and refund my 25% advance payment , which they kept on refusing diplomatically. So hope my review will certainly help visitors to take an informed decision and would save them from mental agony which though I had to go through.

What was good : Honestly, there is nothing to like in this property other than the Locality. It is conveniently situated near railway station. so walk out of the hotel and you are in the market. That's about it. What was bad : Oh there were countless points which they could modify or improve : 1) No LIFT in the hotel ; Getting Built...So definitely not fit for elder people 2) Rooms were too small but still the same could have been managed with better service 3) Breakfast - there were only 2 options other than beverages : a) Bread Butter or b) Puri Bhaji (you could have given few more options) 4) We took 2 Rooms ; In one room, you open the Main Door and you can see the Wash Room which is made of Glass. So If a person close to 6 feet taking a bath like myself, you can watch me front door till NECK and then again from FEET. The body portion is covered with STICKERS on the Glass. This was very uncomfortable for the ladies. 5) HOT WATER only available during EVENING for Shower 6) Room Service : If you call 10 times, the chances are someone might take your call ONCE ; Most of the times there was no one in Reception

We checked into the room on 7 the October around 8pm . We were allotted room no 201. The room is towards road side couldn't sleep because of horns and Garbha music . We requested the manager on 8 the to shift the room as the previous night we couldn't sleep, inppite of vacancy of rooms the manager didn't shift our room. Again on 8 the night barking of dogs and Durga immersion full drums and sounds . This all because of the attitude of the manager who is not able to understand Customers problem. Finally we left the room with 2 sleepless nights. Hope u will take necessary action in this regardRegarding restaurant we are very sorry to comment that the person n l in the restaurant are serving the food as if they are giving food to Refugees. Let them know that we paid for it .

So I booked this hotel via Agoda and due to some technical glitch it did not add breakfast as package which I was very sure it was added. We went to cafe to have the breakfast and the manager was very rude in tone saying "breakfast not included" in wonderland I was checking in the app and with agoda customer service. The cafe guy again "sir kya karna hai" in a very rude tone. Well, we just came out of intent Table Tennis practice with my son and I was like okey give the brekfast if not included we would pay. But the guy refused saying veggies not available and I will now send someone to get veggies from market. I literally had my serves to hold myself. You did not only kept my son starving for breakfast but did not give it at all. Really poor sensitisation towards customer centricity. If you are someone looking for a pathetic customer service go for this hotel. Btw, the cleaner was absent and we did have to stay in an unclean room for a day or so. I had 2 more days to stay and was about to extend my hotel. But I am chking out today. A dissatisfied customer.

With ref to my Booking ID : ZFFSY9, we had stayed at Fabexpress Kalyan Hotel, Vadodara, Gujarat for 2 days from 6th to 8th jun 2019. But it was extremely pathetic experience. First of all when we checked in at Hotel, no body was present on reception counter. Receptionist was sleeping in store room area, when i shouted 2-3 times, he (RAJESH SHARMA) came to counter and checked my booking in his mobile app. As i had paid only part payment in advance, he asked me to pay rest amount immediately. As i was with my family (wife & daughter), I requested him to allot a room first so that ladies can seat there. But he refused it and so rudely asked me to pay full payment first. When i paid full payment and completed booking process in his register, he allotted us a room. But the room was not ready as per my booking. I have already booked a room for 3 person but there wasn't any extra bed. When i asked for an extra bed, after long wait he provided. But there wasn't any pillow and blanket for extra bed. It was useless to provide details in advance and talking to hotel person in advance. Actual bed size is much smaller than it seems in photograph, the wooden bed is much smaller and they have putted very big matress on it. But its useless. As the both ends of the matress are in air, it doesn't have any wooden base. On next day morning when we asked for tea and complimentary breakfast in room, they refused to provide it in room. They have a restaurant at Ground floor, so they told us to go downstair for tea. When we reached to restaurent, he asked us for the coupon for breakfast, which we were supposed to get from Hotel reception, but receptionist didnt told us about it when we came downstair for breakfast. We were having four bags in our luggage, but at the time of checkout no any person came to drop luggage. So rude those people are and there is nothing like management, no any coordintion between Hotel and restaurent.

Hotel is not that good. First and foremost thing is they will ask for religion which totally disappointed me. Hotel rooms also not good bad floor area also in deluxe room they have shown bathtub but actually when i went they said nothing is available. Room size was too small and also things were not working properly. I have done my booking through FAB hotels app and in that breakfast was showing free complimentary. But when i asked at hotel they denied to give breakfast. Because of rain i went there 50 minutes early they took 700rs extra from me even though i booked deluxe room for two days and did not done any entry in their register to earn it as a black money. Very poor experience.

Had the worst experience. While checking in the receptionist made us fill all the details and for family we had to fill everyone's details individually. And the whole process at the reception took more than 30min ( Standing time ) after that we got the keys and when we entered the room it had bad smell. Smell like rotten egg. The bed had moisture in it and the whole room is kinda wet ( the bed were the worse if some one arrives and want to rest on the bed you won't be able to sit on it. It give unpleasant feeling of moisture. I would never recomend to book this hotel again ever.

The following deficiencies make the hotel (costing Rs.1500/- plus) below normal ratings: 1. No lift and steep & narrow staircase. No assistance from hotel to carry luggage 2. Dirty lobbies due to renovation work (hotel should close when under renovation, but they won't) 3. Bathroom window glass missing, peeping from the other side is easy.You can easily remove the whole window making it prone for theft also!!!! 4. WiFi was not given 5. No tea/coffee facility or kettle in the room 6. Poor room service 7. No trained manpower!!! 8. 1 litre water provided to two people!!!! 9. Only very limited breakfast against promised buffet breakfast. You are allowed to chose between fruit juice(only pineapple) and tea, not both. 10. Very mediocre restaurant and cafe. 11. Over-all, professionalism is completely missing.