FabHotel Carnival

Hello team makemytrip, i would like to share my honest review regarding this stay. while i have no complaints about the hotel room itself, the behaviour of the reception staff and attendant was extremely disappointing and unprofessional. we checked in around 1:00 am at night and instead of being guided politely, the reception person argued with us and raised his voice over an otp issue. he claimed that an incorrect mobile number was showing on his system, despite the fact that i had provided the correct number, which was also used for the booking. this was clearly a technical glitch, but instead of explaining why the otp was required, he threatened to cancel our check-in and stated that he might ask us to leave. also bragged about how many hotels he administers. the experience continued to be unpleasant: on the morning of checkout, i requested tea and was bluntly told “no”. only after one hour did he call back to ask if i still needed the tea. the night before checkout, around 10 pm, when we requested drinking water, the attendant gave multiple excuses — saying they couldn’t come to the 4th floor (despite a working lift), then saying water couldn’t be provided at that time, and later claiming he wasn’t even in the hotel. this was surprising because other helpers were clearly present on the ground floor. such behavior reflects very poor customer service, and if this continues, people will eventually stop choosing this property, regardless of how good the rooms are. also no complementary offers were informed. bathroom had leakage issues. i hope this feedback is taken seriously and shared with the hotel management for necessary action.

This is a very good near to new town bus stand. room quality was good first day. lower floor have mosquito problem. they provide good night mosquito repellent machine though but if you can bear it then fine otherwise ask higher floor.

Everything was good except the behavior of the manager. extremely disappointed that after paying such amount i was forced to act on his terms which is not acceptable. i request you to please be careful while selecting the hotel that is have a counselling session with the respective manager otherwise it will severely deteriorate your image as a service provider.

The most fraudulent receptionist i have ever encountered at fab hotel carnival. at the time of booking she quoted me a different amount, i asked again for the final amount but at the time of checkout he asked me for a higher amount and denied the amount quoted at the time of booking and even tried not to give me the gst bill. when i pressured her, she charged 12% extra gst and then gave me the bill. totally fraudulent. the hotel is not even clean. can't recommend it at all.

Service of the staff was just exceptional - from the manager to the restaurant staff to the reception, everyone went out of their way to be helpful and attentive. small gestures such as helping with calling a doctor, or checking on needs of our children showed a genuine interest from the staff in being helpful. for example, the food had not been prepared as expected and the staff immediately replaced the item with an alternate without anything.

I had a wonderful stay at fabhotel carnival in newtown, kolkata. the rooms were clean, well-maintained, and comfortable. the staff was very polite and always ready to help with a smile. the location is convenient, close to major landmarks and transport options. wi-fi and other amenities worked perfectly. overall, it’s a great budget-friendly option for both business and leisure travelers. highly recommended