FabHotel Airport Palace

There was a room tariff issue during check in where i booked at fabhotels at a different price and the receptionist told me to pay extra because fabhotel confirmed booking at a very lower price. but i contacted fabhotel's customer care and they resolved the issue without i paying any extra money. other than this, the overall experience was good at this price point

We booked this hotel on booking.com based on the photos and the fact that it was listed as a 3-star property, so we expected a decent stay. unfortunately, our experience was extremely disappointing. first, the hotel name was different from what was shown online, which made it very difficult to locate and felt misleading. when we finally reached the property, the room was in terrible condition and not at all comparable to a 3-star hotel — even many 2-star hotels are far better. the room was extremely small with no proper space to place our luggage. we could clearly hear noise from outside as well as from neighboring rooms, making it impossible to rest. our room was on the 3rd floor with no elevator, which was very inconvenient as we were already tired from traveling. breakfast the next morning was very poor and not worth the price at all. overall, this was one of the worst hotel experiences we have had. we left as quickly as possible. if giving zero stars were an option, we would choose that. very disappointing and misleading experience.

I don’t usually like to complain, but this was honestly one of the worst-maintained hotels i have ever stayed in. when my friend came to visit me, the staff demanded an additional charge of ₹700, even though the difference between a single-person stay and a two-person stay for two days was only ₹300. this pricing made no sense and felt unreasonable. the staff behavior was polite and cooperative, which is the only positive takeaway. when i pointed out that the bed linens were dirty, they replaced them after my request. however, the room itself was extremely small. i tried to adjust, but the situation became unacceptable due to the large number of cockroaches in the room. i informed the staff, but they had no solution or proper arrangement to address the issue. overall, staying here for two nights was very difficult for me. if you can afford to spend a little more, i strongly recommend avoiding fab cluster hotels. it’s simply not worth the compromise. thank you. this version is review-platform ready: clear, factual, and outcome-oriented. it communicates the value gap without sounding emotional, which increases credibility and impact.

Dear fab hotel team, i am writing to express my deep disappointment regarding my recent experience with fab hotel on 3rd october. i had booked a room 4 days in advance for my wife’s birthday celebration. while making the booking, i confirmed with your customer care team, and they assured me that decorations would be arranged. however, on the day of the celebration, when the decorator arrived at the hotel, the lobby staff informed us that decorations were not allowed. this not only ruined the entire surprise but also spoiled our celebration. furthermore, i was informed that the booked room would not be provided unless i paid an additional ₹2000, which was extremely shocking and unacceptable. in addition, your customer care team repeatedly kept me on hold for long durations (up to 30 minutes), which caused unnecessary frustration and wasted time. this entire experience was very unprofessional and has left me extremely dissatisfied. fab hotel failed to fulfill the commitments made at the time of booking, and as a result, my wife’s birthday celebration was completely ruined. i sincerely hope you will take this matter seriously, review your staff’s behavior, and ensure that such incidents do not happen to other customers in the future. unfortunately, based on my experience, i cannot recommend fab hotel to anyone.

We stayed at this hotel for 2 days(worst). the room was clean, ac is working fine, small room and location was amazing but the overall experience was very disappointing. the staff was rude, common washrooms were extremely dirty, and the reception was tiny. i paid 4-5k for 2 days not worthy of 400-500 we requested early check-in. they initially said the room was available, and since it’s a fab hotel, i expected some flexibility. while charging 30% before 10 am is understandable, even after 10 am they refused to give us the room, despite acknowledging it was available, citing a rigid policy. the room had moisture issues and even small cockroaches. drinking water was limited to one litre per day, and extra was chargeable (that too 30rs even when the same bottle is avaialble at 20). breakfast was extremely basic (choose one - limited quantity-poha, bread, omelette). when we requested two breads along with poha, staff insisted it was chargeable, and the bread was handed over without a plate, which was unhygienic. the poor hygiene, inflexible policies, and rude staff make it an uncomfortable stay. i’d recommend booking for 1 day at most, then staying elsewhere you will see the difference. thank god it was just a 2 days stay.

I had a terrible stay at fabhotel airport palace. i had reached the place at 5 am and they told me to come back at 9.30 for check in. when i came back at 10, the room still wasn't cleaned and the guy at the reception (saif) was quite rude. then, another person who came was allowed to check in as i was still waiting there, and when i asked why that happened, he said they came early and that my check in was at 12. the tone and demeanor of the staff was borderline threatening, which made you feel quite unsafe (not to mention that the area and location itself was shady). i immediately left and booked a hotel near the airport (there are quite a few which offers value for money unlike this place). more importantly, even the fabhotel team was unhelpful when i called them about the incident and the fact that i felt unsafe. it seems fabhotel team (kshitij and lokesh in particular) does not care about customer safety and only is concerned with taking money from these places. overall, i would recommend never staying at this hotel (especially when there are many other airport hotels which are great and not that expensive). i would also suggest avoiding fabhotel as a whole given their lack of willingness to help a customer who faced a serious issue in one of their hotels.