FabHotel Marol Metro

I had a very disappointing experience during my stay. the room was extremely unhygienic and not well-maintained

Wash basin seat was broken , room was stinking , we checked out the room within 10 minutes because of smell but room rent was not returned .

My stay at hotel marol metro has been extremely disappointing right from the check-in. at the time of arrival, the front desk responsible person was not available. the staff initially told me all rooms were full and asked me to wait as the manager was in the washroom. only after some time, the manager came and confirmed that my room was indeed booked in my name. this left a very unprofessional first impression. when i asked for drinking water, the staff first filled my own bottle with regular tap water. only after repeatedly insisting did they provide a mineral water bottle. later, when i asked for another bottle, they said only one free bottle per day is allowedwhich was never mentioned during booking. for the second bottle, they charged me 30 for a bottle that actually costs 20. on questioning, the reply was in hotel industry it will be service charge. this is nothing but overcharging and misleading guests. the room and amenities are far below expectations: bedsheets and towels were dirty and seemed unhygienic. mattress is of very poor quality so thin that you can actually feel the plywood of the bed while lying down. very uncomfortable and unacceptable for a paid stay. very small room with no wardrobe or newspaper. bathroom door does not lock properly. no door mat was provided on the first day; the floor became very messy. only after repeated requests on the second day did they finally provide one. only two very small soap bars and a cheap shampoo sachet were provided, and that too after repeated requests for toiletries. tv remote was missing. to make things worse, breakfast was promised (with extra charges already paid), but it was not provided. on asking, the reception staff simply said contact fab express, the company from where you booked, for breakfast. this is completely irresponsible and unacceptable. on top of all this, every small service is overcharged. for example, when i asked for boot polishing, they charged me 100 which is around 2.5 times higher than the costliest rate outside. clearly, the hotel is exploiting guests with unjustified charges. shockingly, on the second day of my stay, they even asked me to check out, despite the fact that i had already paid for 3 days. only after confirming with his team did the staff member come back and apologize, saying it was a mistake. finally, at the end of my 3-day stay, the staff shamelessly requested me to post a positive review on their behalf, saying its a matter of my job and even offered to adjust the additional charges of breakfast and water bottles if i agreed. this kind of behavior is manipulative and unacceptable. although the staff speaks politely, they clearly avoid providing the services promised at the time of booking, and whatever services they do provide come with unfair hidden charges. i strongly advise others not to book hotel marol metro. you will end up feeling cheated by their misleading promises, unhygienic conditions, extremely poor amenities, overcharging practices, and unprofessional conduct.

We stayed here to attend marriage in family on 27th nov 2023 and were impressed with front desk team who go out of way to extend help. well maintained rooms and nice spread for breakfast. we certainly would like to stay again during our next trip.

Very clean room, all comfort, excellent breakfast and superb customer*friendly staff, which makes a pleasant stay possible.