FabHotel Golden Emerald

Receptionist is very rude. everything was finalized before the booking but they billed more and threatened to pay it one day before checkout mad receptionist

So much mosquitos in the room, rooms are not same as we see on internet, lights are not enough, peoples from near by buildings are try to watch you from their windows so you can't put your curtains off.. no discipline at all.. some peoples from other rooms are continually shouting in the lobby as they were drunk.. very disappointed

I had a very disappointing experience at fabhotel prime golden emerald. the service was far below expectations — the staff were extremely rude and displayed a complete lack of professionalism throughout my stay. despite multiple requests, they refused to provide extra pillows, which is a basic amenity any decent hotel should accommodate. moreover, i faced harassment from the hotel staff itself, simply for trying to park my bike at the hotel premises late at night around 2 a.m., which felt extremely unsafe and unwelcoming. instead of assisting a guest at that hour, the staff chose to argue and create an uncomfortable situation. overall, the atmosphere was uninviting and the staff’s attitude was indifferent, making it clear that customer satisfaction is not their priority. i would strongly advise future travelers to consider alternative accommodations if they value respectful treatment and decent service. the rooms are extremely unhygienic and shady with cocroaches in it. the bedsheets are torn with dirty stains on them as well. would not recommend this hotel to anyone henceforth. name of the staff was : aniket, gaurav.

Overall, my stay at the hotel was good, and most of the staff members were polite and helpful, except for one lady at the reception whose behavior was extremely rude and arrogant. there were several unpleasant incidents with her, but i would like to highlight one in particular: i had ordered food from outside and requested utensils from the reception. when i spoke to this lady, she told me there were no utensils available as the hotel was fully booked. i politely said i could wait 10–15 minutes, but she arrogantly replied that she could not manage and could not provide me with any. when i asked what i should do, she dismissively said she didn’t know and couldn’t do anything, even adding that she herself eats food with her hands and chapati, implying i should do the same. such an attitude was extremely unprofessional and left me disappointed. while the overall stay and service from other staff were very good, this particular individual’s behavior made the experience unpleasant.

I had stayed this hotel many times with family and friends when it's name was mint salsubury park.. and i booked based on past experience. to my surprise the hotel manager raju spoiled everything.. once we arrived at the hotel, he directed us to park the car behind hotel without even taking our luggage out.. then he denied check in due to non availability of photo id of my children (mine and wife's id was provided in original).. there was no welcome gesture no empathy and simply asked us to leave..somehow i found id on cell. then he allotted us 2nd floor room which was full of cockroaches and mosquito. letter on 3rd floor room was given which is newly furnished.. extremely bad experience.. and hotel management should remove this manager as he doesn't even know how to behave with customer.... rude and arrogant. though location, price was good, i won't stay here again for sure. (housekeeping staff was cooperating though but can't do much as manager was in command)

The room was good but no wifi was provided and they also promised to provide breakfast but it was also not served. there was no hot water and extra amenities like tooth brush and toothpaste was also not provided and they charged for extra bed and only provided a matress which was also not so comfortable and they charged a good amount of money. this hotel is not worthy and i am not going to visit this hotel again. worst experience and waste of money.