FabHotel Golden Emerald

Overall, my stay at the hotel was good, and most of the staff members were polite and helpful, except for one lady at the reception whose behavior was extremely rude and arrogant. there were several unpleasant incidents with her, but i would like to highlight one in particular: i had ordered food from outside and requested utensils from the reception. when i spoke to this lady, she told me there were no utensils available as the hotel was fully booked. i politely said i could wait 10–15 minutes, but she arrogantly replied that she could not manage and could not provide me with any. when i asked what i should do, she dismissively said she didn’t know and couldn’t do anything, even adding that she herself eats food with her hands and chapati, implying i should do the same. such an attitude was extremely unprofessional and left me disappointed. while the overall stay and service from other staff were very good, this particular individual’s behavior made the experience unpleasant.

I had a very disappointing experience at fabhotel prime golden emerald. the service was far below expectations — the staff were extremely rude and displayed a complete lack of professionalism throughout my stay. despite multiple requests, they refused to provide extra pillows, which is a basic amenity any decent hotel should accommodate. moreover, i faced harassment from the hotel staff itself, simply for trying to park my bike at the hotel premises late at night around 2 a.m., which felt extremely unsafe and unwelcoming. instead of assisting a guest at that hour, the staff chose to argue and create an uncomfortable situation. overall, the atmosphere was uninviting and the staff’s attitude was indifferent, making it clear that customer satisfaction is not their priority. i would strongly advise future travelers to consider alternative accommodations if they value respectful treatment and decent service. the rooms are extremely unhygienic and shady with cocroaches in it. the bedsheets are torn with dirty stains on them as well. would not recommend this hotel to anyone henceforth. name of the staff was : aniket, gaurav.

I had stayed this hotel many times with family and friends when it's name was mint salsubury park.. and i booked based on past experience. to my surprise the hotel manager raju spoiled everything.. once we arrived at the hotel, he directed us to park the car behind hotel without even taking our luggage out.. then he denied check in due to non availability of photo id of my children (mine and wife's id was provided in original).. there was no welcome gesture no empathy and simply asked us to leave..somehow i found id on cell. then he allotted us 2nd floor room which was full of cockroaches and mosquito. letter on 3rd floor room was given which is newly furnished.. extremely bad experience.. and hotel management should remove this manager as he doesn't even know how to behave with customer.... rude and arrogant. though location, price was good, i won't stay here again for sure. (housekeeping staff was cooperating though but can't do much as manager was in command)

I recently had the pleasure of staying at hotel golden emerald, and it was an outstanding experience. the rooms were exceptionally comfortable, clean, and well-maintained, offering a luxurious vibe. the staff's hospitality was truly commendable. a special mention goes to guru at the reception desk, whose professionalism and friendly demeanor made our stay even more enjoyable. he was incredibly helpful and ensured that all our needs were met promptly. the entire staff was cooperative and dedicated to providing exceptional service. their commitment to guest satisfaction truly stood out and made us feel right at home. if you’re looking for a perfect combination of excellent service, cozy accommodations, and a helpful team, hotel golden emerald is the place to be. highly recommended! rating: ⭐⭐⭐⭐⭐

I recently stayed at this hotel and had an amazing experience. the staff was incredibly welcoming and attentive, making me feel right at home. the rooms were clean, spacious, and well-maintained, with all the necessary amenities provided. the food was delicious, and the service was prompt and efficient. the location is perfect, and the overall atmosphere of the hotel is relaxing and pleasant. whether you’re here for business or leisure, this hotel offers everything you need for a comfortable stay. i highly recommend it to anyone looking for great hospitality and value for money. thank you to the entire team for making my stay memorable! feel free to tweak it further based on your personal experience!

We had booked this hotel through oyo. upon arrival once we paid and entered the room it was good from outside but the bathroom was very shady. when we asked to give us another room we were asked to upgrade the room which was their trick to sell the same room at higher price though the room size and amenities was same only bathroom was clean. the disappointing part is the lady at the reception was way too rude and trying to loot in every chance she would get. i would recommend if you're planning to stay here pls ask them to show the room first and then pay otherwise they will loot you for every basis upgrades.