FabHotel Shivani International

Allotted different room from what i booked. deplorable behaviour of night shift manager. very non cooperative and rude. cleanliness and standards of room par below average. bed sheets and pillows like a third grade hotel with cockroaches all around

Poor customer service , booked online and hotel adviced to pay in full to keep the reservation . i paid the full amount same day but hotel adviced that they have an event booked in and cancelled my booking > there has not been any refund of money even after contacting hotel few times.. unethical and poor

Extremely disappointing experience – not at all recommended for marriage events our experience at shivani international hotel, booked for a marriage event, was extremely disappointing and stressful. the hotel management displayed a complete lack of professionalism and basic hospitality standards. to begin with, the hotel’s systems were extremely unorganised. despite confirmed bookings made well in advance, we were denied allotted rooms on the actual day of the event, causing huge inconvenience and embarrassment in front of guests. this is unacceptable, especially during an important family function like a wedding. the quality of service delivery was very poor. requests were ignored or handled after repeated follow-ups. the managing staff led by deepak behaved rudely and arrogantly, instead of being helpful or solution-oriented. rather than resolving issues, they appeared defensive and indifferent. mr. deepak had no qualities of being a manager. the serving staff was clearly unprofessional and untrained. there was no coordination, basic etiquette was missing, and service was slow and careless. overall hospitality standards were far below what one would expect from a hotel hosting marriage events. a wedding is a once-in-a-lifetime occasion, and the last thing any family deserves is chaos and mismanagement. unfortunately, shivani international hotel failed on almost every front. strongly not recommended for weddings or any important events. please think twice before booking this property.

Poorly maintained. kettle was not working bathroom shower area too bad with waterlogged dental and shaving kit nit kept in the room used tissue roll window view is drainage pipe of another building night sleep disturbed due noise of people quarreling from nearby rooms till morning.

I would like to suggest change of the bed linens and pillowcases. although they appear to have been laundered, they do not feel fresh, and we noticed that some of the pillowcases are torn. i must commend the housekeeping team for their integrity. while we were out, they entered our room to pick up laundry but did not disturb our personal belongings, including a phone and some money left on the desk. on a less positive note, the front desk staff we interacted with was not very communicative. while not rude, he lacked a welcoming and friendly demeanor. the food service was acceptable. our primary feedback is that we would appreciate a higher standard of cleanliness throughout the hotel & food court.

I had a confirmed booking at hotel shivani international, ranchi, made online in advance. but when our guests arrived at the hotel, i was told no rooms were available. this was incredibly frustrating, especially after a long journey. there was no prior communication, no apology, and no real effort from the staff to resolve the issue or help find alternative accommodation. it was clear they were either overbooked or completely disorganized. what’s the point of confirming a booking if it’s not honored? this experience was unprofessional and caused a lot of inconvenience. i expected better from hotels. i would not recommend this property to anyone relying on a confirmed reservation.